We accept the following forms of payment:

1. Credit Card (Visa, MasterCard, American Express, Discover)
2. Debit Card (Visa, MasterCard, American Express, Discover)
3. Apple Pay
4. Google Pay
   
5. Bank Withdraw

Notes:

1. If you pay by credit card or debit card, we will receive temporary authorization to charge your card once you have completed the payment process. We will charge you when we ship your order or when the temporary authorization ends, whichever comes first.
2. Different forms of payment cannot be combined, and you can only use one bank card for each order.
3. Please contact our customer support email at “support@buyimmi.com” if there is any problem with your payment.

If you are eligible for Tax Exemption you can submit your information to receive tax exempt status on BuyIMMI.com. 

There are 2 options to apply for new customers:
1. Add products to Cart.  Proceed to the Checkout Page.
    Under the Order Total – Exemptions – Click Add Certificates

Click the link and you will be taken to the Register Screen:

Enter your email and create a password. Press Register.
You will then be taken to the My Account Screen. Select Tax Certificate

Add Exemption

Select your State or Zone and fill out your tax information. Save & Continue

Choose the reason for your exemption.

The list is long, so be sure to scroll down to Save & Continue.

Based on your selection a customized form will be presented for you to enter in your tax exemption information.


Note: If your document is matches or is similar to the sample document you can Upload your document into the system. Chose “Import your copy of this document” at the top of this form. 

You can then upload your document.

If you continue to fill out the online form – Save and Continue – You must electronically sign the form. 

If your submission is complete you will get an on screen notification.


Your certificate will be added to your account.

You can then return to your Cart and Checkout. Tax will no longer be applied.




2. The alternate application for new customers is to select the Login / Register Option at the top left of the screen on Desktop:

Or the 3 Line menu button on Mobile:

From there follow the steps above to Register a new account and submit your Tax Exemption information via My Account > Tax Certificate.
If you have any questions or issues please contact BuyIMMI Support at support@buyimmi.com 

For existing customers that have previously placed and order, you can simply submit your Tax Exemption information via My Account > Tax Certificate.

1.  How can I pay with coupon codes?

Go to the checkout page, follow the steps and fill in the necessary information. There are “use coupon code” and “use credit” buttons on the order summary section.

To use coupon code, click on “Use a Coupon code” and enter the coupon code you have in the blank column. Don’t forget to click on “Use Coupon” to continue the order.

2.  What can I do if the payment for my order is declined?

If your payment has been declined, you will need to place your order again. We’re not able to reinstate an order once the payment has been declined. To help ensure your order is not declined when placing a new order we suggest checking the following:

1) Your order information (eg. phone number, email address) before submitting your order; if you are shipping to a business address, make sure to put your name on the order.
2) Card details to make sure the information is correct, e.g. the expiry date and your billing address.
3) Enter the correct security code – that’s the three digit number on the backside of your card.
4) Your card issuer may have declined your payment. As they don’t tell us the reason for this, it’s best to check with them.

If you have checked all of the above, try paying with another card or with another form of payment.

3.  How long do refunds take to process?

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

4.  Is my Personal Payment Profile secure?

We understand the importance of security in online transactions. Buy IMMI takes all necessary security measures to protect your credit card and other confidential personal information. Buy IMMI does not share this information to any outside organizations.